Tracey is the Executive Director responsible for the daily operation of The Birches Personal Care. She has worked in senior living for 27 years. Tracey worked as a personal care assistant and medication technician while in college and enjoyed her time as an Activities Director in both skilled nursing and personal care. She received her license as a Personal Care Home Administrator in 1999 and also has her credentials as an Assisted Living Administrator in Pennsylvania. Tracey has a BA in psychology from Albright College and has taken classes at Alvernia University in pursuit of her degree in occupational therapy. She is on the board of directors for Greater Harleysville and North Penn Senior Services, which oversee two local senior centers, Encore Experiences and The Peak Center. Tracey has two children. Her son attends Ohio State as a pre-med student and her daughter is a musical theater major in Long Island, New York. She resides in Douglassville, Pennsylvania, with her husband and two cats.
Alyssa is the Marketing Director at The Birches. She recently earned her B.S. degree from Temple University in marketing. Alyssa began her working career at the young age of 16 assisting her parents with running their family-operated real estate and insurance business. During her time at Temple University, Alyssa worked as a digital marketing intern at Arbour Square of Harleysville. After graduation, Alyssa joined the Arbour Square team full-time as a marketing associate. Alyssa currently lives locally in Telford with her husband. She loves to spend her free time venturing into Philadelphia, running, playing with her rescue dog, Kona, and spending quality time with her family and friends.
Resident Care Director
Denise is the Resident Care Director, overseeing the Daybreak Neighborhood within The Birches. Denise has over 15 years of experience in health care management, including recreational therapy, social services and care coordination. Denise specializes in memory care and holds a certification as a Support Group Facilitator through the Alzheimer’s Association. Denise lives in Abington, Pennsylvania, with her four sons and her cat, Lily. She also takes care of her aging father. Denise is a nurturer by heart and has always enjoyed working in the health care industry.
Melissa is the Activities Director at The Birches. Melissa has a passion for working with the geriatric population. She has worked in several personal care communities performing various roles such as direct care, overseeing staff and life enrichment for the past 10 years. She strives to ensure that each resident's needs are met spiritually, physically, cognitively, emotionally, socially and environmentally. Melissa enjoys getting to know residents and their hobbies, interests, passions and heritage. In her spare time, she enjoys painting, crafting, baking, cooking, reading and spending time with her friends and family. She currently resides in Levittown, Pennsylvania, with her boyfriend. Melissa has two cats, two birds, and a dog named Dexter. Dexter has been assisting Melissa in enriching residents’ lives by making frequent visits to the community.
Business Office Manager
Nick DelPopolo is the Business Office Manager and is primarily responsible for resident billing, accounts payable/receivable and human resources. Nick is a graduate of West Chester University with a BA in human resources. He has over 24 years of experience in human resources and business office management. In 1999, he expanded his career and became a realtor. Nick spends his free time volunteering with his local fire department. Nick has four children and two grandsons. He resides in Ambler, Pennsylvania, with his two dogs.
Bill Delany is the Maintenance Director at The Birches. He is responsible for overseeing building repairs, work order requests and laundry/housekeeping. Bill graduated from Gwynedd Mercy University. He began his career in senior living as director of Environmental Services at Valley Manor Nursing and Rehab Center. Bill was also an operations manager at Probes Unlimited. He lives locally in Harleysville. Bill enjoys playing slow-pitch softball and watching college football and basketball.
Dining Service Director
Kikanza is the Dining Service Director at The Birches. She is a graduate of Pennsylvania Institute of Culinary Arts and began her career in the hotel industry. For over 10 years, she worked for the Hyatt Corporation and worked her way up from an apprentice to sous chef. Over the past five years, Kikanza has spent her career in the senior living industry. Kikanza resides in Abington, Pennsylvania, with her husband, who is also a chef. Her daughter attends Columbia College of Chicago. She also has two stepsons. Kikanza enjoys traveling, crafting and trying new restaurants.
Memory Care Director
Alexis is the Memory Care Director, overseeing the Daybreak neighborhood at The Birches . Alexis is a graduate of Lincoln University in Oxford County, Pennsylvania. She has worked in the senior health care industry for more than 7 years. Alexis has a great deal of experience in providing direct care, individualized activity programming , and creating a unique dining environment for memory care. Alexis is recently married and resides in the Mount Airy section of Philadelphia with her husband and cat, Biggie. She enjoys fine dining experiences, shopping, and spending time with family and friends.