Meet our team at The Birches at Harleysville

Nicole Rohrbach
Executive Director

Responsibilities as executive director are to create a positive caring culture for staff and residents that support an award-winning community. Liaison to The Birches at Harleysville management company Heritage Senior Living, executing a sound fiscal community and representation of the HSL culture. Residents can look forward to seeing Nicole in the dining room on a daily basis. As part of the caring culture, our management team always has an open door policy for residents and their families.

Ellen Bernier RN WCC
Resident Care Director

Ellen dedicated her nursing career to long-term care for the past thirty-five years beginning as a Candy-Striper at Mercy Suburban Hospital in Norristown at fourteen years of age. During this time, she realized long term care was her passion. Ellen has spent the last three decades mastering her expertise through additional certification including wound care certification, infection preventionist, and experience as an RNAC. Throughout Ellen’s nursing career and personal journey, she has continued to strive to provide the highest quality of care and service for all residents.

Ellen was born and raised in Worcester Pennsylvania and is happily married with one son and currently resides in Salford, Pennsylvania. She is one of three daughters who have dedicated their career to the medical profession. Ellen enjoys gardening, the Jersey shore, and her two Labrador retrievers.

Nancy Kalekye Muli
Daybreak Director

I’m Nancy Kalekye Muli. I have been working as Memory Care Director for the last 3 years. I was born, raised, and educated in Kenya, Africa. My first job in this land was with the seniors as Certified Nursing Assistant (CNA). Ever since I have remained in this industry because I’m passionate about caring for the elderly.

I completed a master’s degree in Counseling Psychology with emphasis on mental disorders among the elderly, from Temple University. I completed my internship in two different retirement communities where I worked with residents living with dementia and their families. I am currently two classes away from getting my graduate certificate in Clinical Aging Sciences from the University of South Florida. I am also a Certified Dementia Practitioner, CADDCT, CDMC & Certified Dementia Care Support Group Facilitator (CDSGF) through the National Council of Certified Dementia Practitioners. I have been trained by a certified coach for Positive Approach to Care, which is the approach that we use with residents here at the Birches.

Outside work I enjoy supporting my husband in ministry, spending quality and fun time with my family, cooking, baking, cake decorating, gardening, singing, and babysitting my niece and my nephew.

Bryan Jacobson
Maintenance Director

Bryan is responsible for the building, facilities within the building, and the grounds of The Birches. He is also responsible for the housekeeping team. Bryan has 27 years of experience in the Telecommunications industry. Since 2006, Bryan has been responsible for many telecom Central Offices and Data Centers from Washington D.C. to Maine. He has working knowledge of critical power, mechanical, and life safety systems. He has disaster preparation and recovery experience. He and his team kept a crucial Central Office running for seven weeks without commercial power in lower Manhattan after Hurricane Sandy. Bryan has been a manager of people and process since 1998.

Norma Favors
Food Service Services

Norma Favors began her long standing career in the food services industry working in senior care facility.  Starting out she learned the importance of food safety and service.  Norma later went on to work in the catering business preparing foods for special events and clients. She then went to work for a major hospital  in Philadelphia as a patient service manager.  During this time, Norma managed the staff and daily operations of the food establishment.

Norma has a love for cooking fresh wholesome foods that nurture the mind and soul. As Dining Services Director at Birches, Norma has once again found her niche in managing the daily operations of the Food Industry staff and providing nutrition services for seniors. She is responsible for the staff, inventory, service schedule, and routine operations of the kitchen. Norma has returned to her first love; providing seniors with wholesome foods that nurture the body and soul.

Crystal Malone
Resident Care Coordinator

Crystal has been a med tech at The Birches at Harleysville since the community opening in 2009. Crystal is also a Certified Medication Tech Trainer through the PA Department of Human Services.

Crystal’s most favorite way to spend her time throughout her years at the Birches has been caring for, spending time with, and learning about the individual residents! Crystal has a strong belief that organization, follow through and communication are key to overall success. She is looking forward to working more closely with the residents, their family members, and the various support systems in the coordination of care.

Crystal lives in Sellersville, PA with her husband and 3-year-old son. Crystal loves animals and has a cat and bunny of her own. Crystal’s favorite place is the beach, and her favorite season is summer. Crystal’s newfound hobby is house plants.

Jennifer Frith
Business Office Manager

Jennifer Frith is our Business Office Director and has over 10 years of business office experience.  She has received leadership training at Harvard Law School.  Jennifer is passionate not only about supporting our residents and their families but supporting our hardworking and compassionate staff as well.  Having been her grandfather’s Power of Attorney and Executrix, she understands both the challenges and honor that come with handling a loved one’s affairs.  When not at work, you can find her illustrating children’s books, reading biographies, hiking, and spending time with her husband and family. Jennifer’s grandfather remains her hero.

Amanda Nicholson
Resident Life Director

Amanda’s passion for seniors started as a child when she would visit her great grandmother in a senior living community. Then after years of caring for her own grandmother who suffered from Alzheimer’s, her devotion to those with memory care grew. Three years ago, she made the career change from customer service in manufacturing to working the front desk in a memory care building. From there, she became CARES trained, first aid and CPR certified as well as trained in all areas of the community to be able to care for the residents in every aspect of their day. She loves getting to know her residents and their family members on a personal level to enrich their daily lives in the best way possible.

Amanda was born and raised in central New Jersey and has only been a Pennsylvania resident for a few years. While not at the community, she and her husband love to work outside in their yard, spoil their pit bull, Blueberry, and foster rescue dogs while they are waiting for their forever home. She loves spending her summer vacation at the beach in Cape Cod with her family and being outdoors.

Come Home to The Birches at Harleysville

Give us a call today. Our team is standing by to answer any questions you have and guide you on the path to calling our Harleysville, Pennsylvania, senior living community home.